At Erabill, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our website and services. By using Erabill, you agree to the terms of this policy.

1. Information We Collect
We may collect and process the following types of personal information:

• Contact Information: Name, email address, phone number, and company details when you register, contact us, or use our services.
• Transaction Information: Details related to your financial transactions and payment processing needs.
• Technical Data: Information about your device, IP address, browser type, and usage data when you visit our website.
• Cookies and Tracking: As outlined in our Cookie Policy, we may collect information via cookies and similar technologies.

2. How We Use Your Information
We use your personal data for the following purposes:

• To Provide Services: Processing your requests, connecting you with high-risk payment processors, and facilitating payment solutions.
• Communication: To respond to inquiries, provide customer support, and send updates regarding our services.
• Marketing: To send you relevant information about our services, promotions, and updates, provided you have consented to receive such communications.
• Compliance: To comply with legal obligations, such as anti-fraud measures, and to ensure regulatory compliance.
• Website Improvement: To analyze usage patterns and improve the functionality of our website.

3. Legal Basis for Processing
Under the General Data Protection Regulation (GDPR), we rely on the following legal bases to process your personal information:

• Contractual Necessity: To provide the services you request.
• Legitimate Interest: To improve our services, enhance user experience, and maintain security.
• Legal Compliance: To meet legal obligations such as anti-money laundering (AML) and fraud prevention.
• Consent: For marketing communications or specific uses where you have provided your explicit consent.

4. Data Sharing
We may share your personal information with third parties under the following circumstances:

• Service Providers: We share data with trusted third-party vendors, such as payment processors and IT service providers, to facilitate our services.
• Legal Requirements: If required by law or legal processes, we may disclose your information to comply with legal obligations or to protect our legal rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction.

5. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Once your data is no longer needed, it will be securely deleted or anonymized.

6. Data Security
We take appropriate technical and organizational measures to safeguard your personal data from unauthorized access, loss, or misuse. However, no system can guarantee complete security. It is important that you take steps to protect your own information, such as using secure passwords and limiting access to your devices.

7. Your Rights
Under GDPR, you have the following rights regarding your personal data:

• Right of Access: You can request access to the personal data we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete data.
• Right to Erasure: You can request deletion of your personal data under certain circumstances.
• Right to Restrict Processing: You can request that we limit the processing of your personal data.
• Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.
• Right to Object: You can object to processing of your data for direct marketing or other purposes based on legitimate interests.
• Right to Withdraw Consent: You can withdraw your consent at any time for processing based on consent, such as receiving marketing communications.

To exercise any of these rights, please contact us using the details provided below.

8. Cross-Border Data Transfers
Erabill may transfer your personal data outside the European Economic Area (EEA) to trusted service providers or partners. In such cases, we ensure that appropriate safeguards, such as Standard Contractual Clauses (SCCs) or equivalent mechanisms, are in place to protect your privacy.

9. Children’s Privacy
Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe that we have unintentionally collected information from a child, please contact us, and we will take steps to delete the information.

10. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy regularly to stay informed about how we are protecting your data.

11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal data, please contact us at:

• Email: info@erabill.com
• Phone: +357 99 767 944